Refunds and Cancellations Policy

1. Introduction

This Refund and Cancellation Policy outlines the conditions under which bookings made through Vizoly's platform, available via vizoly.com and our mobile app, can be canceled. This policy clarifies that Vizoly acts solely as a platform connecting users and service providers and is not responsible for issuing refunds. All refund responsibilities rest with the service providers.

2. Disclaimer

Vizoly is not responsible for processing or issuing refunds. All financial transactions and refund responsibilities are solely between the user and the service provider. Vizoly facilitates booking and communication but does not partake in any refund transactions.

3. General Terms

By booking a service through Vizoly, you agree to the terms outlined in this Refund and Cancellation Policy and affirm that you understand the platform's role.

Service providers independently manage their cancellation policies and refunds. Users must agree to these policies at the time of booking.

4. Cancellation by Users

Timeframe for Cancellation: Users can cancel their bookings directly with the service provider up to 48 hours before the scheduled start time of the service.

Refund Arrangements: Refund arrangements, if applicable, depend on the service provider’s specific cancellation policy, which users must review prior to booking.

5. Cancellation by Service Providers

Service Provider Initiated Cancellations: If a service provider cancels a booking, they are responsible for issuing refunds as per their stated policies.

Notification: Users will receive notifications of any cancellations via email and/or mobile app from the service provider.

6. Modifications by Users

Booking Changes: Users are responsible for contacting the service provider to discuss possible changes to bookings. All modifications are subject to the service provider’s terms and availability.

7. No-Show Policy

Consequences of No-Shows: Users who do not show up for a booked service without prior cancellation will be subject to the service provider’s no-show policy. No refunds will be facilitated by Vizoly for no-show situations.

8. Handling Disputes

Dispute Resolution: Disputes related to refunds must be handled directly between the user and the service provider. Vizoly can provide support by facilitating communication but is not involved in the resolution process.

9. Contact Information

For questions regarding bookings or service issues, please contact the service provider directly. For platform-related queries, Vizoly can be reached at support@vizoly.com.

10. Policy Updates

Changes to the Policy: This Refund and Cancellation Policy may be updated periodically. Users will be notified of any significant changes through our platform notification system.

11. Acceptance of Policy

Acknowledgment: By using the Vizoly platform, users acknowledge and accept that refund issues must be resolved directly with the service provider, and that Vizoly is not liable for refunds or cancellations.