Privacy Policy

1. Introduction

Welcome to Vizoly FZ-LLC ("Vizoly", "we", "us", "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vizoly.com (the "Site"), use our mobile application, or engage with our services.

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

2. Definitions

Personal Data: Any information that can be used to identify an individual, either alone or in combination with other information. This includes but is not limited to name, email address, contact details, personal account preferences, transactional data, and technical data such as information about cookies.

Processing: Any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

Data Controller: Vizoly FZ-LLC, as the legal entity which alone or jointly with others determines the purposes and means of the processing of personal data.

Data Processor: Any person or entity that processes data on behalf of the Data Controller (e.g., cloud hosting providers).

Data Subject: Any living individual who is using our Platform and is the subject of Personal Data.

3. Information Collection

Information You Provide to Us: This includes information submitted when you create an account, make a booking, or otherwise use our services. Examples include your name, email address, mailing address, phone number, credit card information, and any other information you choose to provide.

Automated Information Collection: When you visit our Site or use our app, we automatically collect certain information about your device and your usage of our Site or app, including IP addresses, web browser type, operating system, pages that you visit before and after using our services, the date and time of your visit, information about your activities and actions (such as links clicked and pages viewed) within the app or Site.

Location Information: If you permit the Site or app to access location services, we may collect the precise location of your device when the app is running in the foreground or background.

4. Cookies and Tracking Technologies

Cookies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Analytics: We use third-party Service Providers to monitor and analyze the use of our Service, such as Google Analytics.

Behavioral Remarketing: Vizoly uses remarketing services to advertise on third-party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to our Service.

5. Use of Information

To Provide and Maintain our Service: Including to monitor the usage of our Service.

To Manage Your Account: To manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.

For Contract Performance: We process your data to fulfill a contract with you or to take steps at your request before entering into a contract.

To Communicate with You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as push notifications regarding updates or informative communications related to functionalities, products, or contracted services.

To Provide You with News, Special Offers, and General Information: About other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

6. Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

Consent: We may process your personal data if you have given us specific consent to use your personal information for a specific purpose.

Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

7. Information Sharing and Disclosure

With Service Providers: We share your personal information with service providers to monitor and analyze the use of our service, to contact you.

For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy.

With Business Partners: We may share your information with our business partners to offer you certain products, services or promotions.

8. Data Security

Security Measures: We implement a variety of security measures designed to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include data encryption, secure servers, and firewall protection.

Breach Notification: In the event of a data breach that is likely to result in a risk to the rights and freedoms of individuals, we will notify the affected individuals and the relevant authorities within 72 hours, in accordance with applicable law.

9. Data Retention

Retention Period: We retain personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

Deletion of Data: Upon expiry of the retention period or upon your request, we will delete or anonymize your personal data, unless there is another legal reason or requirement to continue to store it.

10. International Data Transfers

Transfer Mechanisms: Your information, including personal data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Safeguards: In cases of international data transfers, we rely on approved data transfer mechanisms (such as standard contractual clauses approved by the European Commission) to ensure data is transferred securely.

11. Rights of Data Subjects (GDPR)

Access: You have the right to access your personal data to verify the lawfulness of the processing.

Rectification: You have the right to have any inaccurate personal data about you rectified.

Erasure (Right to be Forgotten): You may ask us to delete or remove personal data where there is no good reason for us continuing to process it.

Restriction: You have the right to request that we suspend the processing of your personal data.

Data Portability: You have the right to obtain a copy of your data in a commonly used electronic format so that you can manage and move it.

Objection: You may object to the processing of your personal data on grounds relating to your particular situation.

12. Automated Decision-Making and Profiling

Profiling Activities: We may use profiling and automated decision-making processes to better understand your preferences and to provide you with tailored content and services. For instance, we may analyze your browsing behavior to offer you personalized promotions.

Safeguards: You have the right to not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless such profiling is necessary for entering into, or performance of, a contract between you and us.

13. Children's Privacy

Age Restrictions: Vizoly does not target its services to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers promptly.

Parental Control: Parents or guardians who believe that their child has provided us with personal information without their consent should contact us immediately. We will remove such information and terminate the child's account.

14. Links to Other Websites

External Sites: Our Platform may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

No Control Over Third Parties: We do not control and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

15. Changes to This Privacy Policy

Policy Updates: We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Notification of Changes: We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

Review Changes: You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

16. Your Rights Under California Privacy Law (CCPA)

Access to Specific Information and Data Portability Rights: California residents have the right to request that we disclose certain information to them about our collection and use of their personal information over the past 12 months. Additionally, after verifying the request, we will provide access to specific pieces of personal information we have collected.

Deletion Request Rights: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.

Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

17. Compliance With UAE Privacy Law

Data Protection Compliance: As a Dubai Freezone company, we comply with the UAE’s privacy laws applicable to the Dubai International Financial Centre (DIFC). This includes adhering to principles of lawfulness, fairness, and transparency in our data processing activities.

Regulatory Oversight: Any transfer of personal data outside the UAE is conducted in accordance with UAE law, ensuring that similar levels of data protection are maintained.

18. Contact Information

Queries and Complaints: If you have any questions or complaints about this Privacy Policy, our data practices, or our compliance with applicable law, please contact us at:

Email: privacy@vizoly.com

Address: Vizoly FZ-LLC, Dubai Internet City, Dubai, UAE

19. Additional Legal Disclosures

Legal Compliance: We may disclose your personal data where required by law or subpoena or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Ethical Disclosure: We may also disclose your personal data when we believe in good faith that it is necessary to protect your safety or the safety of others, investigate fraud, or respond to a government request.

20. Accessibility

Commitment to Accessibility: We are committed to ensuring that our website is accessible to individuals with disabilities. If you have difficulty accessing any material on our site, please contact us, and we will work to address the issue and provide the information in an alternative format.

Assistance and Feedback: We welcome your feedback on the accessibility of our site. Please let us know if you encounter accessibility barriers on Vizoly.

21. Effective Date

Policy Enforcement: This Privacy Policy is effective as of 15th April 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.